Top Sales Training Expert Says: Nobody Is Born Effective

I was spontaneously coaching a teenager the other day who is seeking his first job.

He was calling the restaurant where he wants to become a bus boy for the summer. After submitting an application, they told him to follow-up around the middle of the month.

Right on time, he rang them up, but the general manager, with whom he chatted, has been elusive.

So, while he was phoning in again, possibly for the fourth time, I prompted him; or at least I tried.

?Say, the general manager asked me to call,? I advised.

My protégé was told the GM was on vacation.

Sensing the call was heading straight to the dumpster, I urged: ?Ask when he?s expected to be back!? to no avail.

My stage directions were being ignored.

While this was happening, I was in pain, having trained thousands, make that hundreds of thousands if you include my book readers, in the skills associated with penetrating screening and conquering voice mail.

After the call, to further my credibility and get his attention, I tried to tell the teen, ?I made a video on the subject,? but as the expression rightly says, ?No man is a prophet in his own land.?

By that time he was already onto his next call, chatting with a pal about rollerblading.

Another quote applies to what I was feeling. It is less famous, but dead on:

?Nobody is born effective!?

We all have to be trained and we have to learn. This applies to phone work as much as to being a butcher, baker, or candlestick maker.

The teen, naturally, thinks he can impress all by himself, and I admire him for trying, and then for trying again. He has gumption, which is no small thing.

But, like most, he doesn?t know what he?s missing. There are simple, honest, and powerful techniques for coming across better and being more influential by phone.

But if you keep doing what you?ve always done you?ll only get what you always got, as they say.

For those of us who do training, and who invent new and better techniques for getting past call screeners and voice mail, it would be wise to remember that in a sense, every trainee, irrespective of age, is for practical purposes, a resistant, headstrong teenager.

They just don?t know how much more effective they can be!

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Economic Growth Continues - More Than 5.3 Million Jobs Created Since August 2003
On June 2, 2006, The Government Released New Jobs Figures – 75,000 Jobs Created In May. The economy has created about 1.9 million jobs over the past 12 months – and more than 5.3 million since August 2003. The unemployment rate fell to 4.6 percent – lower than the average of the 1960s, 1970s, 1980s, and 1990s.

The Economy Remains Strong, And The Outlook Is Favorable

Revised Report Shows Fastest Real GDP Growth In Two-And-A-Half Years. Real GDP grew at an annual rate of 5.3 percent for the first quarter of this year. This follows our economic growth of 3.5 percent in 2005 – the fastest rate of any major industrialized nation.

Productivity Increased At A Strong Annual Rate Of 3.7 Percent In The First Quarter.

Real Hourly Compensation Rose At A 3.2 Percent Annual Rate In The First Quarter.

Personal Income Increased At An Annual Rate Of 6.7 Percent In April. Since January 2001, real after-tax income has risen by 12.9 percent, or 7.3 percent per person.

Real Consumer Spending Increased At An Annual Rate Of 5.2 Percent In The First Quarter.

Employment Increased In 47 States Over The Past 12 Months Ending In April. Nonfarm payroll employment increased in 41 states in April.

Industrial Production Increased 4.7 Percent Over The Past 12 Months. Over the past 12 months, manufacturing production has increased by 5.5 percent.

President Bush Has An Aggressive Agenda To Keep The Economy Growing

This Week, President Bush Nominated Henry Paulson As Treasury Secretary. Paulson has an intimate knowledge of financial markets and an ability to explain economic issues in clear terms. For the past eight years, Paulson has served as Chairman and Chief Executive Officer of the Goldman Sachs Group, one of the most respected firms on Wall Street.

The President Has Expanded Tax Relief And Is Working To Make His Tax Relief Permanent. Two weeks ago, President Bush signed into law a bill that extends the tax cuts on dividends and capital gains. This legislation also contains an Alternative Minimum Tax (AMT) patch enabling millions of middle-income families to avoid paying higher taxes in 2006.

The President’s Tax Relief Has Helped Spur Growth By Keeping $880 Billion In The Pockets Of American Taxpayers. The Administration reduced taxes for every American who pays income taxes, doubled the child tax credit, reduced the marriage penalty, created investment incentives for small businesses, and put the death tax on the road to extinction.

Growing The Economy And Reducing The Deficit Depend On Controlling The Spending Appetite Of The Federal Government. Every year since the President took office, the Administration has slowed the growth of discretionary spending that is not related to the military or homeland security. The President's last two budgets cut discretionary spending that was unrelated to the military or homeland security, and we are on track to cut the deficit in half by 2009.

If The Emergency Supplemental Bill – Which The President Has Requested To Help Fund The War On Terror And Hurricane Recovery – Includes Non-Emergency Or Wasteful Spending Or Exceeds The President's Set Limit Of $92.2 Billion Plus Funding To Prepare Our Nation For A Pandemic Flu Emergency, He Will Veto It.

In The Long Run, The Biggest Challenge To Our Nation's Budgetary Health Is Entitlement Spending On Programs Such As Social Security And Medicare. We call on members of both parties to join us in a bipartisan commission to address this critical issue.

The President Will Continue Working With Congress To Restrain Spending In Other Ways, Including Passing A Line-Item Veto. A line-item veto would allow us to cut needless spending, reduce the budget deficit, and ensure that every taxpayer dollar is spent wisely – or not at all.